At Claire Gaming, we value customer satisfaction and strive to provide high-quality gaming chairs, consoles, and accessories. This Refunds and Returns Policy outlines the conditions, time frames, and process for returns, replacements, and refunds.
You may request a return or replacement if the product you received is:
Damaged, defective, or broken at the time of delivery
Incorrect or different from the item ordered
Missing parts or accessories
To be eligible, the request must be made within 7 days from the date of delivery.
Items must be unused, in original condition, and returned with original packaging, tags, manuals, and accessories.
The following items are not eligible for return or refund:
Products damaged due to misuse, mishandling, or improper installation
Items showing signs of use, wear, or alteration
Requests made after the return window has expired
Clearance or sale items (if applicable)
To initiate a return, please follow these steps:
Email us at [email protected] within 7 days of delivery
Include your order number, product details, and clear images or videos showing the issue
Our team will review your request within 2–3 business days
If approved, return instructions will be shared with you
Returns sent without prior approval may not be accepted.
Once approved, the product must be shipped back within 5 days of return approval.
Failure to return the item within this period may result in cancellation of the return request.
After receiving the returned item, our team will inspect it within 3–5 business days.
If the item meets our return criteria, the refund or replacement process will be initiated.
Since Claire Gaming operates on cash on delivery only, refunds are processed as follows:
Refunds are issued via bank transfer, mobile wallet, or store credit, depending on customer preference and availability
Refunds are processed within 7–10 business days after return approval and inspection
Shipping charges (if any) are non-refundable unless the return is due to our error
If you choose a replacement instead of a refund:
Replacement orders are dispatched within 5–7 business days after approval
Replacement delivery times may vary based on location and product availability
Orders can be canceled before shipment by contacting us at [email protected].
Once an order has been shipped, cancellation is no longer possible and the return policy will apply.
For international orders, return shipping costs, customs duties, and taxes (if applicable) may be the responsibility of the customer unless the return is due to a verified defect or error from our side.
Claire Gaming reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on this page.
For return requests, refund inquiries, or any questions regarding this policy, please contact:
Claire Gaming
Email: [email protected]
